Product Related Questions

Is the crab meat pre-cooked?

Yes, the crab meat is fully cooked and ready to eat once thawed. Can be eaten cold or lightly steamed to be served warm.

Is the shrimp pre-cooked?

No, the shrimp are frozen raw and need to be cooked once thawed. Do not refreeze.

How do I store my order once received?

Store in freezer until ready to defrost.

What is the shelf life once thawed?

Once thawed, keep refrigerated and consume within 3 days.

How do I prepare the King Crab or Snow Crab?

Defrost the crab overnight in refrigerator or if time does not allow, place in colander and run under cold water until thawed. Serve cold as is, or steam/boil on stove top for 5 minutes. Pull crab meat from shell and serve cold or serve heated with melted butter.

How do I thaw the Colossal Grilling Shrimp?

Place shrimp in colander under running cold water for 5-10 minutes or until thawed. Drain well. If using a marinade (optional) place shrimp in a large bowl and toss with your favorite marinade until full covered.

How do I cook the Colossal Grilling Shrimp?

Lightly oil grill and set to medium heat. Place shrimp tail with spread meat side down exposed to heat. Continue grilling for approximately 7 to 10 minutes turning several times during cooking. Shrimp are fully cooked when meat is firm and opaque in color. Serve either hot off the grill or chilled.

How do I thaw the Shrimp Skewers?

Place skewer bag in the refrigerator overnight until all ice is gone. For faster thaw, place shrimp in colander under running cold water for 5-10 minutes or until thawed. Drain well. Do not refreeze.

How do I cook the Shrimp Skewers?

Grill or Broil: Preheat Grill or Broiler to medium heat. Enhance with your favorite seasoning or marinade (optional). Place shrimp skewers on grill or under broiler for 6 to 8 minutes turning several times while cooking. Shrimp are fully cooked when flesh is an opaque color throughout.

Order Related Questions

What payment methods are accepted?

We accept ApplePay, ShopPay, E-transfer and all major credit cards.

Do you ship to PO boxes, businesses, apartments or gated communities?

We do not ship to PO boxes. We do ship to businesses and residences including apartments and gated communities.

Can I create an account?

Yes, WordPress stores password-protected information including your identity, order history, and current order status. Your customer details, such as address information, will be pre-filled from the stored information during checkout.

Is shipping included in the price?

No, Seafood Hookup is an environmentally responsible business and instead of “free” shipping, we include a 100% compostable, 100% recyclable or 100% reusable cooler with your order as opposed to one time use plastic or foam items that just end up in landfills or even back in the ocean.

What carrier do you use for shipping?

We currently ship all orders via Purolator ground.

What days of the week do you ship?

Orders received by Sunday at 12am ship on Tuesdays via Purolator 1-3 day delivery. Orders received after 12am on Sunday’s will ship the following Tuesday. If you need an order by the weekend, please plan accordingly.

Can I track my shipment?

Yes, we provide tracking information via email once an order is shipped.

How long will it take to receive my order once shipped?

All orders are currently shipped via Purolator ground with a 1-3 day delivery window.

What happens if my order arrives thawed?

Please contact us at and we will be happy to assist you.

What is your return and refund policy?

We do not accept returns or exchanges. All sales are final. Depending on the circumstances, we will do everything we can to resolve any issues with your order.

Who do I contact if I have a problem with my order?

Please contact us at and we will be happy to assist you.